SHIPPING POLICY

 

CONTACT INFORMATION

Stamps Online Co

Email: support@stampsonline.co

ORDER CONFIRMATION

• You will receive a confirmation email within 24 hours of placing your order
• The email includes your order details and shipping information
• Please verify all information (address, items, quantities) immediately
• Contact us promptly if you notice any discrepancies
• Check your spam folder if you haven't received the confirmation

SHIPPING INFORMATION

Delivery Areas

• Currently, we only ship within the United States

Shipping Methods and Timeframes

Standard Shipping (Free)

• Processing Time: 1 business day
• Transit Time: 5-8 business days
• Total Estimated Time: 6-9 business days

Important Notes

• Delivery times may be extended during peak periods
  
• Special situations may add up to 5 business days
• All times are estimates and not guaranteed

ORDER TRACKING

• Track your order at: https://stampsonline.co/apps/track123
• Tracking numbers are provided via email once your order ships
• Tracking is active for 60 days from shipment date
• Local postal service handles final delivery
• Contact your local post office for delivery attempts

DELIVERY ISSUES

Damaged Items

• Inspect package upon delivery
• Document any visible damage
• Email photos to support@stampsonline.co within 3 business days
• Keep all original packaging for claims

Address Changes

• Email address changes immediately to support@stampsonline.co
• Additional shipping charges may apply
• Changes not guaranteed once order ships

Missing or Lost Items

• Contact us immediately at support@stampsonline.co
• Provide order number and tracking information
• Choose between refund or replacement

GENERAL PROVISIONS

1. Wrong Address:
   • Verify your address at checkout
   • Re-shipping fee applies for returned packages due to incorrect address
   • Customer responsible for return shipping costs unless quality issue
2. Force Majeure:
   • Processing delays possible due to circumstances beyond our control
   • Orders will be processed as quickly as possible when conditions permit

CUSTOMER SERVICE

For any shipping-related questions or concerns:

• Email: support@stampsonline.co
• Response Time: Within 24 hours on business days
• Business Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

We strive to provide the best possible shipping service to our customers. This policy is subject to change without notice. Please check our website for the most current version.